Terms of Service

1. Acceptance of Terms

By accessing or using the website and services provided by Cloudepok Technologies Private Limited ("Cloudepok," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). These Terms govern your use of our website and our professional services, including Cloud Engineering, DataOps, MLOps, and Managed Services.

2. Professional Services & Engagements

While this website provides information about our capabilities, a formal business relationship is only established upon the execution of a Master Service Agreement (MSA) and a specific Statement of Work (SOW). In the event of a conflict between these Terms and a signed MSA/SOW, the terms of the signed agreement shall prevail.

3. Intellectual Property (IP) Rights

3.1 Our Content: All content on this site, including text, graphics, logos, and code, is the property of Cloudepok and protected by international copyright laws.

3.2 Deliverables: Unless otherwise specified in a SOW, all custom code, architectures, and documentation developed specifically for a client ("Deliverables") shall become the property of the client upon full payment, subject to Cloudepok retaining ownership of its pre-existing intellectual property and general engineering methodologies.

4. Use of Service & Prohibited Conduct

You agree not to use our website or services for any unlawful purpose or to:

• Attempt unauthorized access to our infrastructure or client environments.
• Reverse-engineer or circumvent security measures.
• Transmit malicious software or engage in DDoS attacks.

5. Limitation of Liability

To the maximum extent permitted by applicable law in India, Singapore, and the US:

• Cloudepok shall not be liable for any indirect, incidental, or consequential damages (including loss of data or profits).
• Our total liability for any claim arising out of these terms shall not exceed the amount paid by you for the specific service giving rise to the claim in the twelve (12) months preceding the event.

6. Indemnification

You agree to indemnify and hold Cloudepok harmless from any claims, losses, or expenses arising from your violation of these Terms or your infringement of any third-party intellectual property rights.

7. Governing Law & Dispute Resolution

7.1 India: For clients in India, these Terms are governed by the laws of India, and the courts of Jaipur, Rajasthan, shall have exclusive jurisdiction.

7.2 International: For clients in Singapore, the US, or other regions, disputes may be resolved through binding arbitration under the rules of the Singapore International Arbitration Centre (SIAC) or the American Arbitration Association (AAA), as mutually agreed in the applicable MSA.

8. Modifications to Terms

We reserve the right to modify these Terms at any time. Continued use of the website or services after such changes constitutes acceptance of the new Terms.

9. Contact Information

For legal inquiries or notices, please contact:

Legal Department
Cloudepok Technologies Private Limited
LG AND UG FLOOR, HNO 70 45, SANGANER
KARMA PATEL MARG, MANSAROVAR
Jaipur 302020, Rajasthan, India
Email: legal@cloudepok.com